RETURN POLICY
To guarantee our customers an amazing shopping experience, all items are individually inspected by our quality control team before shipment. Our Customer Support Center is always at your disposal.
30-day return warranty
If for any reason you are not satisfied with any of the items purchased from the website, please contact our Support Center. You can return the goods within 30 days of receiving them. We will always provide the best solution for our customers.
Return Process
1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.
Steps to contact us:
Contact us today through our Support Center detailing the issue, including the reason for the return, as well as your order number and SKU product number. For items that are defective, incorrect, or do not match the description, please send us a clear picture or video of the problem.
Return Policy:
1. responsibility
If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange. Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
We are responsible or partially responsible for all the following defective items within 30 days: stains, zipper malfunction, ripped or torn, obvious color difference, and major difference between the photographed product and the product that you have received.
2. Customer's responsibility
We have a friendly customer service, and all return or exchange will be accepted.
Notes about Warranty
If a website makes a mistake, we will always solve the problem in a way that satisfies you.
For mismatches, small seam problems do not include quality issues.
All returned items must be in brand new condition, unused/unworn, unwashed, and all original tags and their original packaging intact.
All returns must first be approved by our customer service team.
Please contact us for a refund address.
